Complaint-handling processes

GROUPE-ACCÈS Communications is very proud of its client’s satisfaction.

If you feel like you deserve a better service from us for any reason you judge reasonable, we invite you to call and talk to us about it.

Call Client support at these numbers:

1 514 766-3311 extension 232
1 866 530-7777 extension 232
Or by email at info@acces.com

After this first discussion and if you still are not satisfied, please ask to speak with a managing officer.

The managing officer will do what can be done in order to make sure you are satisfied with our services.

If, unfortunately, we can’t find grounds to bring back your satisfaction, it will always be possible for you to pursue the matter and ask for help at the Commission for Complaints for Telecom-Television services

Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call tollfree at 1-888-221-1687.